ChatWorks are your WhatsApp Business Specialists
Whether you’re already on WhatsApp and not able to manage the process and need a solution to take care of your WhatApp interactions all in one place.
If you want ChatWorks to get your business up and running on WhatsApp Business you have come to the right place.
Can I automate replies?
ChatWorks allows you to automate everything from simple responses to full customer journeys. This helps you reply faster, reduce manual work, and deliver a consistent, smooth experience. We can also tailor advanced workflows specifically for your business.
Limitation on agents?
You can add up to 50 agents on ChatWorks. Your entire team can manage leads and customer conversations from one central, organised platform.
How access works:
- Agents only see chats assigned to them, supported by our auto-assign and rotation system.
- Managers can view all conversations and oversee team performance.
Campaign Performances
Yes. ChatWorks provides clear performance statistics so you can understand exactly how your campaigns are performing.
You’ll see metrics such as:
- List size
- Sent
- Delivered
- Read
- Replied
- Failed
These insights help you measure engagement, refine future campaigns, and better understand customer behaviour.
Integrations & Features
Yes. ChatWorks is built to scale with your business, offering powerful integrations and automated triggers to streamline your operations.
We support:
- Custom add-ons based on your requirements
- Custom features built around your workflows
- Operational automation for daily processes
- Smart agent swapping and auto-assign
- Email notifications for messages that need action
- WhatsApp notifications for instant alerts
Addons now available:
- Woo Commerce integrations for shop product search
- Peach Payments integrations – send secure payment links to your customers through Chatworks
Grow your Brand with WhatsApp & ChatWorks
ChatWorks – Your WhatsApp Business Specialists
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