ChatWorks are your WhatsApp Business Specialists
Whether you’re already on WhatsApp and not able to manage the process and need a solution to take care of your WhatsApp interactions all in one place.
If you want ChatWorks to get your business up and running on WhatsApp Business you have come to the right place.
Make WhatsApp Work for Your Business
From smart automation to organised conversations and highimpact broadcasts — get everything you need to reduce operational noise, increase efficiency, and boost sales, effortlessly.
Everything your business needs to automate, engage, and scale on WhatsApp.
Most South African businesses lose customers on WhatsApp, not from bad service, but from slow replies, message overload, and the limits of the normal app. ChatWorks fixes this.
Your entire business, running inside WhatsApp
South Africans live on WhatsApp, and so do your customers. ChatWorks turns that single app into your complete business operating system: sales, support, payments, and marketing, all inside the conversations already happening.
One platform. Every customer. Zero new apps.
Scale Without Limits
Whether you handle 50 messages a day or 5,000, ChatWorks grows with you. Add unlimited agents, assign conversations with smart routing, and let automation handle the volume surges — all without adding headcount.
- Unlimited agents on one WhatsApp number
- Smart conversation routing to the right team or agent
- Automated responses handle routine enquiries 24/7
- Real-time dashboard across all conversations
- Volume spikes handled without manual intervention
Integrations That Put ChatWorks in a League of Its Own
ChatWorks doesn’t just connect to WhatsApp, it connects your entire business ecosystem. Every integration is built to surface the right information inside the conversation, right when you need it.
- WooCommerce — real-time product search, order status, and a reporting insights dashboard — Live
- Peach Payments — send in-chat payment links, real-time payment confirmation, and payments insights dashboard — Live
- NjiaPay — in-chat payment links and confirmation and estore checkout and pay, all within WhatsApp
- Quickly Sign — send and sign documents without leaving WhatsApp — Coming Soon
- Automated replies, event-based workflows, and shared team inbox — built-in on every plan
- Product catalogues and broadcast campaigns for sales and marketing
Can I automate replies?
ChatWorks allows you to automate everything from simple responses to full customer journeys. This helps you reply faster, reduce manual work, and deliver a consistent, smooth experience. We can also tailor advanced workflows specifically for your business.
Limitation on agents?
You can add up to 50 agents on ChatWorks. Your entire team can manage leads and customer conversations from one central, organised platform.
How access works:
- Agents only see chats assigned to them, supported by our auto-assign and rotation system.
- Managers can view all conversations and oversee team performance.
Campaign Performances
Yes. ChatWorks provides clear performance statistics so you can understand exactly how your campaigns are performing.
You’ll see metrics such as:
- List size
- Sent
- Delivered
- Read
- Replied
- Failed
These insights help you measure engagement, refine future campaigns, and better understand customer behaviour.
Integrations & Features
Yes. ChatWorks is built to scale with your business, offering powerful integrations and automated triggers to streamline your operations.
We support:
- Custom add-ons based on your requirements
- Custom features built around your workflows
- Operational automation for daily processes
- Smart agent swapping and auto-assign
- Email notifications for messages that need action
- WhatsApp notifications for instant alerts
Live Integrations
- Woo Commerce integrations for shop product search
- Peach Payments integrations – send secure payment links to your customers through Chatworks
Grow your Brand with WhatsApp & ChatWorks
ChatWorks – Your WhatsApp Business Specialists
0%
Customer Connection
Strength
