Solumed Medical Practice Management Software Integration with ChatWorks

We are excited to have partnered with Solumed, part of the Avantedge Group, to offer their clients unlimited communications within their WhatsApp Business channel.

What the ChatWorks and Solumed Integration Means for Your Practice

The partnership between ChatWorks and Solumed brings the power of WhatsApp Business directly into the hands of medical practitioners across South Africa. By connecting Solumed’s industry-leading practice management software with ChatWorks’ automated communication platform, healthcare providers can now engage with patients on the world’s most popular messaging app — all while maintaining the highest standards of compliance, security, and professionalism.

Key Benefits for Medical and Allied Health Practices

Medical practices using the Solumed and ChatWorks integration benefit from a wide range of communication tools designed specifically for the healthcare environment. Automated appointment reminders sent via WhatsApp dramatically reduce no-shows and last-minute cancellations, allowing practices to run more efficiently and improve their daily revenue. Patients receive timely reminders directly to their mobile phones — no additional apps to download, no accounts to create — making the process effortless for both patients and administrative staff.

Streamlined Patient Communication Through WhatsApp

WhatsApp is already the communication tool of choice for millions of South Africans, making it the natural channel for patient engagement. Through the ChatWorks and Solumed integration, medical practices can send appointment confirmations, outstanding account notifications, test result alerts, and general practice updates — all through a single, familiar platform that patients already use every day. The two-way nature of WhatsApp also allows patients to confirm appointments, ask questions, and respond to messages, creating a more interactive and responsive patient experience that builds trust and loyalty.

Compliance and Security You Can Rely On

Healthcare providers operate under strict data privacy regulations, and the ChatWorks platform is built with compliance at its core. As an Official Meta Tech Partner and WhatsApp Business Solution Provider, ChatWorks ensures that all patient communications are sent through official, end-to-end encrypted WhatsApp Business API channels. This gives medical practices the confidence that patient communications are handled securely and professionally — protecting both the practice and its patients in line with POPIA and relevant healthcare privacy standards.

Who Can Benefit from the Solumed and ChatWorks Integration?

The ChatWorks and Solumed integration is ideal for general practitioners, dental practices, specialist clinics, physiotherapists, occupational therapists, and any allied healthcare provider or multi-practitioner facility looking to modernise their patient communication strategy. Whether you are a single-doctor practice or a large clinic with multiple practitioners and support staff, the integration is designed to scale seamlessly to meet your specific communication needs. If your practice currently uses Solumed for practice management, activating ChatWorks is a natural next step toward more efficient, patient-centred care.

Getting Started Is Simple

Setting up the Solumed and ChatWorks integration is quick and straightforward. The ChatWorks team works alongside the Solumed onboarding process to configure your WhatsApp Business account, set up approved message templates, and ensure your automated communications are running smoothly from day one. With dedicated South African support available, your practice can rely on expert guidance throughout setup and beyond — giving you the peace of mind to focus on what matters most: delivering exceptional patient care.

ChatWorks is South Africa’s leading WhatsApp Business solution for healthcare, trusted by medical practices nationwide. By combining Solumed’s powerful practice management software with ChatWorks’ automated patient communication tools, your clinic can significantly reduce missed appointments, boost patient engagement, and achieve better healthcare outcomes — all through WhatsApp.