Instant two-way conversations
Customers reply, ask questions and place orders in the thread. Nothing gets lost in a reply-to-no-one inbox.
The case for WhatsApp
Your entire business, running inside WhatsApp
South Africans live on WhatsApp — and so do your customers. Sales, support, payments and marketing in one channel they already trust. No extra apps. No new logins. No friction.
Where your customers already are
AVERAGE OPEN RATE BY CHANNEL
98%
Open rate on WhatsApp messages
Email sits near 20%
3×
More engagement than email or SMS
Measured across campaigns
23M
Active South African users
90%+ of smartphone owners, daily
∞
Agents on a single business number
With smart routing
One platform
What WhatsApp gives you that email and SMS can't
A message that gets opened is only the start. WhatsApp is the only mainstream channel where the customer can reply, choose, pay and confirm in the same thread.
Automated workflows
Event-based journeys that trigger on enquiries, purchases, abandoned carts and appointment reminders.
Unlimited agents, one number
Your whole team works from a single business number, with smart routing to the right person or branch.
Payments in the chat
Peach Payments, PayFast, Ozow, bobpay and NjiaPay — the customer pays without ever leaving the conversation.
Product browsing
Visually rich catalogues let customers compare and decide inside WhatsApp. No website required.
Meta-approved and compliant
Official WhatsApp Business API access, POPIA-aligned opt-in handling and enterprise-grade reliability.
Core capabilities
Three jobs, one channel
01 — Organise
Smart inbox & team management
Every conversation in one place, assigned to the right agent, with the full history attached. Department and branch controls mean a Cape Town enquiry never sits in a Joburg queue.
- One business number for the whole team
- Department and branch routing
- Complete customer history on every thread
Inbox — assignment
Sales — Gauteng6 OPEN · AVG REPLY 41sHealthy
Support — national3 OPEN · AVG REPLY 1m 12sHealthy
Accounts1 OPEN · AWAITING PROOF OF PAYMENTWaiting
02 — Sell
Brand building and sales tools
Browse, choose and pay without a single redirect. Product catalogues, guided recommendations and in-chat checkout turn a question into an order in the same thread.
- Catalogues with images, video and buttons
- Secure payment links from five SA gateways
- WooCommerce order sync both ways
Checkout — in chat
Cart — 2 itemsR1 748 INCL. VATReady
Payment link sentOZOW INSTANT EFTDelivered
Paid & confirmed09:42 · RECEIPT SENT IN CHATSettled
03 — Grow
Automation & broadcast campaigns
Flash sales, launches and service updates delivered to thousands of opted-in contacts at once — then handled automatically when they reply.
- Meta-approved templates, built for you
- Segmentation by behaviour, branch or interest
- Delivery and read reporting on every send
Campaign — winter clearance
4 820 deliveredOPTED-IN CONTACTS ONLYSent
4 726 read98% OPEN RATERead
611 replies in 2 hoursROUTED TO SALES AUTOMATICALLYConverting
Who it's for
Proven in the industries that live on their phones
Different sectors, same problem: too many messages, not enough hours. These are the industries where ChatWorks workflows are already running.
Retail & eCommerce
Order updates, abandoned carts, in-chat checkout.
Fitness & wellness
Bookings, class reminders, membership renewals.
Real estate
Listing alerts, viewing bookings, document packs.
Automotive
Parts lookups, service reminders, quote approvals.
Hospitality
Reservations, pre-arrival details, feedback requests.
Professional services
Intake forms, e-signatures, status updates.
Financial services
Applications, verification steps, payment confirmations.
SMEs
One number, one team, no more phones under the counter.
See it running on your own business
Twenty minutes, your actual use case, no slide deck. We'll show you exactly what your channel would do.