Privacy policy
How we collect, use and protect personal information — for our own website visitors, and for the WhatsApp channels we operate on behalf of clients.
Last updated — September 2026
A note on this page
This is a structured template covering the areas a South African privacy policy normally addresses. Before publishing, have it reviewed against your actual data practices and signed off by your information officer — the wording below should describe what ChatWorks genuinely does, not the other way round.
ChatWorks provides WhatsApp Business API services to South African businesses. For information collected through this website and our direct communications, ChatWorks is the responsible party. Where we operate a WhatsApp channel on behalf of a client, that client is the responsible party and ChatWorks acts as an operator on their instruction.
Through this website we collect the information you give us directly: your name, email address, phone number, the nature of your enquiry and anything you include in your message. We also collect standard technical information such as your browser type and the pages you visit, used only to keep the site working and understand which content is useful.
We use your details to respond to your enquiry, arrange and run a demo, prepare a quote, and provide the services you sign up for. We will contact you about ChatWorks where you have asked us to or where we have a legitimate interest in doing so, and you can opt out of that at any time.
WhatsApp Business messaging requires an opt-in. We only send marketing messages to contacts who have consented, we keep a record of that consent, and every campaign includes a way to opt out. This applies to our own communications and to the channels we configure for clients. Message content passes through Meta's WhatsApp Business Platform and is subject to Meta's own terms and privacy practices.
We share personal information only with the service providers needed to deliver the service — Meta for WhatsApp message delivery, and the payment gateways or e-signing providers you choose to integrate. We do not sell personal information. Where a provider processes data on our behalf, we require them to protect it to the same standard.
We keep enquiry information for as long as needed to respond and for a reasonable period afterwards, and client account data for the duration of the agreement plus any period required by law. Conversation records held on behalf of a client are retained according to that client's own retention policy.
You have the right to ask what personal information we hold about you, to have it corrected or deleted, to object to processing, and to withdraw consent to marketing. To exercise any of these, email hello@chatworks.co.za. You also have the right to lodge a complaint with the Information Regulator of South Africa.
We apply appropriate technical and organisational measures to protect personal information against loss, unauthorised access and misuse. Access to client data is limited to the team members who need it to deliver the service.
We may update this policy as our services change. The date at the top of this page shows when it was last revised. For any privacy question, email hello@chatworks.co.za.
Questions about your data?
Email us and a person will answer — not a form response.