Move qualified leads down the funnel with simple workflows that reach the right audience at scale. Sell from visually rich catalogues inside WhatsApp — no logins. Answer FAQs instantly with custom replies.
WhatsApp messages carry an average open rate of over 98%, compared to around 20% for email. ChatWorks pairs the WhatsApp Business API with intelligent automation to guide customers through every stage of their journey.
Unlike traditional marketing, WhatsApp automation enables real, two-way customer conversations at scale. Customers reply, ask questions, request information, receive documents, make payments and complete actions — all inside the conversation.
Centralising WhatsApp Business communications gives you control you simply don't have on personal phones. Conversations are managed from one platform, workflows run themselves, enquiries route to the right person, and integrations connect WhatsApp to the systems you already run on.
Unified communications, powerful automation, enterprise-grade security and reliability — with the compliance and scalability that comes from official Meta partnership.
Broadcast campaigns reach thousands of opted-in contacts simultaneously — flash sales, product launches or service updates. Rich media support means images, videos, PDFs and clickable buttons that drive action inside the conversation.
Event-based workflows trigger on what the customer actually does — a new enquiry, a completed purchase, an abandoned cart, an upcoming appointment. WooCommerce integration handles order confirmations, delivery updates and review requests with no manual effort.
Build keyword-triggered reply libraries that answer common questions instantly — store hours, pricing, delivery options, returns policy. Quick, accurate answers raise brand credibility and conversion rates while cutting wait times.
Industry-specific use cases designed to increase leads, transactions and repeat purchases. Whether you're in retail, real estate, healthcare, education, hospitality or financial services, there's a proven starting point.
Confirmation, dispatch, delivery window, proof of delivery and a review request — all fired from WooCommerce events without a human touching the thread.
Budget, area and timeline captured through a WhatsApp Flow, then routed to the agent who covers that suburb — with the listing pack already sent.
Confirm, reschedule or cancel in one tap. Fewer no-shows, fewer phone calls.
Documents out, Quickly Sign e-signature back, status updates throughout.
Deposit link, pre-arrival details, and a review request the morning after.
WhatsApp is the most-used messaging app in South Africa, with over 90% of smartphone users active daily. ChatWorks puts your business exactly there — no app downloads, no complicated sign-ups, no friction. Automated workflows nurture leads, close sales and support customers around the clock from one easy-to-manage platform built for South African businesses.