Inventory Manager
Create, organise and control your products. Prices, variants, images and stock levels in one place.
New module — now live
Your shop, inside the chat
The ChatWorks WhatsApp eStore builds your entire eCommerce experience inside your WhatsApp Business channel. Instead of just chat, WhatsApp becomes the front end to your operations.
Today — live dashboard
34 ordersALL PLACED IN WHATSAPPToday
R41 280 collectedOZOW · PEACH · PAYFASTSettled
19 dispatchedUPDATES SENT AUTOMATICALLYMoving
4 items low on stockINVENTORY MANAGER FLAGGEDAction
What's in the eStore
Five parts. One channel. No website.
Order Management
Track, manage and update every customer order, from placed to delivered, without leaving ChatWorks.
In-chat shopping & payments
Customers browse, select and pay securely — all inside WhatsApp, on the gateway you already use.
Dashboard & insights
Monitor sales, orders and customer activity in real time. See what's moving, what's stalling and which campaigns are actually converting.
No website needed
Skip the development cost and the build timeline entirely. Connect the WhatsApp Business API, upload your products to the Inventory Manager, and you're trading.
The customer journey
Browse, choose, pay — one thread, no redirects
Keeping the entire journey inside the chat they already trust removes friction at every step of the purchase.
Browse the catalogue
Products arrive as rich cards with images, prices and buttons — right in the conversation.
Build the order
Add, remove and adjust quantities by tapping. Stock is checked live against the Inventory Manager.
Pay securely
A payment link from your chosen gateway, settled without ever leaving WhatsApp.
Track to the door
Confirmation, dispatch and delivery updates fire automatically. Then a follow-up in the same thread.
Why it works
Powering your eStore from the ChatWorks portal
Simplified product management, complete order tracking, secure payments without leaving the chat, and performance analytics you can act on the same day.
- No website development cost or timeline
- Sell on the platform your customers already use daily
- Launch products and follow up inside the conversation
- One portal for inventory, orders, payments and insights
Setup — what's required
WhatsApp Business API connectionWE HANDLE THE META APPROVALStep 1
Upload your productsCSV OR MANUAL · WE CAN DO IT FOR YOUStep 2
Connect a payment gatewayPEACH · PAYFAST · OZOW · BOBPAY · NJIAPAYStep 3
Start tradingTYPICALLY WITHIN 5–7 DAYSLive
Open your WhatsApp store this month
Tell us what you sell and we'll show you exactly how it would look in a customer's chat.