A dedicated account manager
One person who knows your business, your tone and your calendar — not a ticket queue.
Managed service
We keep your channel hot and happening
Your WhatsApp channel is more than a messaging tool — it's the heartbeat of your customer relationships. ChatWorks Agency is a fully managed content and operations service that keeps it alive while you run the business.
This month's calendar
Week 1 — Stock arrival teaserTEMPLATE APPROVED BY METASent
Week 2 — Loyalty offerSEGMENT: REPEAT BUYERSSent
Week 3 — Month-end flash saleCOPY & CREATIVE READYScheduled
Week 4 — Performance review15 MIN CATCH-UPBooked
Let us handle the hard part
Consistent engagement takes effort, creativity and timing
Most businesses set up a WhatsApp channel and then run out of time to use it. ChatWorks Agency is the dedicated partner that handles the day-to-day content, so the channel keeps generating leads instead of going quiet.
Monthly content calendar
Campaign planning mapped to your promotions, seasons and stock — agreed before the month starts.
Performance reports
Delivery, open and reply data with engagement insights, plus what we'd change next month.
Rapid response
Price change, stock delay, load-shedding notice — we turn business changes into messages fast.
How ChatWorks Agency works
Your brand, always active
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Discovery
We learn the business
A discovery session covering your goals, your customers, your margins and the messages that have worked before. From that we build a tailored WhatsApp strategy.
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Every month
We plan, write and send
Content calendar planning, broadcast messages crafted and approved, campaigns scheduled, and audience responses tracked as they land.
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Ongoing
We adapt as you change
Announcements, drip campaigns and reactive sends. When the business shifts, the messaging shifts with it — usually same week.
The comparison
Why WhatsApp marketing outperforms email and social
WhatsApp carries an open rate of over 95%. But the real difference is what happens after the open: customers reply, ask questions, place orders and share experiences inside the same thread. That two-way exchange is what builds trust and loyalty — and it's something a newsletter or a social post simply cannot do.
What's included monthly
- 4–6 templates prepared for campaign sending
- 4–6 campaigns prepped and sent
- Weekly 15–20 minute catch-up
- Ongoing advice and strategy planning
- Corporate pricing on request
Who it's designed for
South African businesses on WhatsApp without the time to run it
If you have the channel but not the hours, the skills or the internal resource to manage it properly, this is the service. It scales from sole traders to established brands.
Retail
Stock drops, seasonal promotions and loyalty offers that land the day they matter.
Healthcare
Practice updates, health campaigns and appointment prompts in a compliant voice.
Financial services
Product announcements and rate changes communicated clearly and on schedule.
eCommerce
Launches, restocks and win-back campaigns that keep the catalogue moving.
Hand us the channel. Keep the credit.
A short call is enough for us to tell you whether Agency is worth it for your business — and we'll say so if it isn't.