The API, Meta onboarding, choosing a provider, and what actually works on a South African WhatsApp channel. Written by the team that builds them.
Your WhatsApp conversations are happening. But are they structured, visible, and actually working for your business? Most businesses using WhatsApp are doing so reactively — responding when messages come in,…
Read moreDiscover why WhatsApp is the best business communications tool — and how ChatWorks gives you the unlimited functionality, integrations and automation to turn conversations into conversions. POPI Act compliant, scalable,…
Read moreDiscover why ChatWorks are South Africa's trusted WhatsApp Business specialists. From WhatsApp Business API setup and chatbot automation to CRM integration, our WhatsApp for business specialists deliver real results.
Read moreChatWorks is now an Official Meta Tech Partner, aligning directly with Meta, the company behind WhatsApp Business. This milestone is more than a badge — it represents a fundamental shift…
Read moreChatWorks – From Messaging Tool to Operational Engine Over the past year operating in the WhatsApp Business space, one thing became clear: A standalone WhatsApp channel — without structured integrations…
Read moreWhatsApp Product Search Integration: Real-Time WooCommerce & Inventory Connectivity Modern customers expect immediate answers. They don’t want to navigate menus, scroll through pages, or apply multiple filters just to check…
Read moreWhy great service keeps customers coming back — and drives sustainable sales growth Customer retention is no longer driven by price alone. Today, customers stay loyal because of service quality,…
Read moreHow ChatWorks turns everyday conversations into structured business processes WhatsApp Business Automation is transforming how South African businesses operate. Everyone loves WhatsApp. It’s quick, familiar, and used daily by customers,…
Read moreIn today’s digital world, customers expect brands to be easy to reach, quick to respond, and helpful at every step of their journey — and most of them are already…
Read moreThe free WhatsApp Business app runs on one phone, for one person, with no automation and no team access. The WhatsApp Business API is the version Meta provides to businesses through approved partners like ChatWorks. It supports multiple agents on one number, automated workflows, broadcasts to opted-in contacts, and integrations with your payment, store and back-office systems.
No — in most cases we migrate your existing business number onto the API. It keeps your brand recognition and the customers who already have you saved. We handle the migration as part of onboarding so there's no gap in service.
To message a customer outside a 24-hour conversation window, Meta requires a pre-approved message template. ChatWorks writes, submits and manages those templates for you, so your campaigns go out without being blocked.
Only contacts who have opted in. That's both a Meta rule and a POPIA requirement in South Africa. We set up compliant opt-in capture as part of your workflows, and keep the consent record attached to each contact.
Meta charges per conversation, and the rate depends on the category — marketing, utility, authentication or service. Your ChatWorks subscription includes 1 000 outbound messages; beyond that we bill campaign costs at cost plus a small handling fee, and we'll model your expected spend before you sign.
Ask us directly. A 20-minute call answers more than an afternoon of reading.