Solumed WhatsApp Integration: 6 Powerful Ways to Transform Patient Communication

Big news for South African healthcare: the Solumed WhatsApp integration with ChatWorks is officially approved, integrated and live. Practices using Solumed Auto Communications can now send connected, two-way patient messages on WhatsApp – the app their patients already use every day.

Solumed + ChatWorks: Approved. Integrated. Live.

Solumed is trusted by medical, dental and allied healthcare practices across South Africa and is part of the Avantedge Group. ChatWorks is a WhatsApp Business specialist and an Official Meta Tech Partner. Together, they connect your practice management system directly to WhatsApp, so patient communication becomes faster, more personal and fully visible.

Instead of one-way SMSes that patients ignore, the Solumed WhatsApp integration delivers relevant, timely messages that patients can read, reply to and act on – all inside a single conversation.

How the Solumed WhatsApp Integration Works

The integration creates one seamless communication journey, from practice activity in Solumed to delivery, engagement and reporting in ChatWorks:

1. Solumed – a practice event triggers a communication (for example, a recall or account reminder).
2. Integration – the workflow is passed securely to ChatWorks.
3. ChatWorks – the message is delivered through the WhatsApp Business Platform.
4. Patient – the patient reads, responds or pays, right in WhatsApp.

Every step gives your team shared visibility, automated communication, operational insight and genuine patient convenience.

6 Ways Solumed and WhatsApp Transform Patient Communication

This is far more than automated notifications. The Solumed WhatsApp integration supports relevant communication across the entire patient lifecycle.

1. Patient Recalls – Right Time, Right Message

Procedure-code-driven recalls support timely return visits rather than promotional marketing. The practice identifies eligible patients using procedure codes, applies a recall interval such as six months, and sends a friendly WhatsApp check-up reminder. Patients can then reply to arrange their next visit.

2. Appointment Reminders Patients Can Act On

Friendly reminders arrive in a familiar channel with a clear date and time. Quick action buttons let patients make booking or account queries instantly, which supports attendance and reduces no-shows.

3. Post-Op Follow-Ups

Consistent, caring communication after treatment helps patients feel supported and gives your team an easy way to check in on recovery.

4. Credit Control – From Message to Payment

Give patients a simple route from an outstanding balance to payment. Solumed identifies an account communication, ChatWorks sends a personalised WhatsApp message, and the patient taps View Statement or Pay Now. Your practice keeps full oversight of message delivery.

5. Two-Way Patient Engagement

Patients aren’t stuck with a “do not reply” message. They can continue the conversation on WhatsApp, ask a question about their account or get support – without switching channels.

6. Centralised Oversight for Your Team

All conversations land in a unified ChatWorks team inbox with full activity history and reporting, so reception, accounts and clinical teams all work from the same information.

Billing and Support in One Familiar Channel

Combining statements, payment prompts and support in WhatsApp offers real operational value:

• Statements and payment prompts in one message
• A direct path to patient support when needed
• Brand-consistent practice communication
• Convenient engagement without switching channels

Real Results: Visibility From Solumed to WhatsApp

Because every message is tracked, practices gain a measurable view of patient communication performance. In one live dashboard reporting period, a practice saw:

• 3,163 Solumed records processed
• 2,720 WhatsApp messages created
• 94.6% delivery rate
• 57.9% read rate
• 1,507 unique patients reached

Who Benefits From Solumed + ChatWorks?

For Patients

Familiar WhatsApp experiences, faster actions and convenient ways to respond, book and pay.

For Practice Teams

Fewer fragmented channels, consistent messaging and shared oversight of every patient conversation.

For Practice Management

Communication reporting, traceability and performance visibility to make better operational decisions.

Secure WhatsApp Communication for Healthcare

ChatWorks uses the official WhatsApp Business Platform from Meta, a secure communication channel designed to support POPIA-aligned communication processes. As an Official Meta Tech Partner, ChatWorks extends the functionality and scalability of your practice’s WhatsApp Business channel. New to the platform? Read our complete guide to WhatsApp Business in South Africa.

How to Get Started

1. Make sure your practice uses Solumed Auto Communications.
2. Connect your practice WhatsApp Business number to ChatWorks.
3. Choose your communications: recalls, reminders, post-op follow-ups and credit control.
4. Go live and track delivery, read rates and replies in ChatWorks.

Find out more on our ChatWorks Solumed integrations page, explore ChatWorks pricing and features, or see all our WhatsApp integrations.

Frequently Asked Questions

See Solumed + ChatWorks in Action

Connected patient communication delivers real results. Extend the power of Solumed Auto Communications with ChatWorks and give your patients a better, faster way to stay in touch with your practice.

Book a demo with ChatWorks or email hello@chatworks.co.za today.